Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hdeng2149@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items may not be eligible for return, including gift cards, personalized or custom-made products, and items marked as final sale. Please contact us if you have questions about a specific product.

Exchanges

If you would like a different item, the fastest option is to return the item you received and, once the return is accepted, place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

Contact

For questions regarding returns or refunds, contact us at hdeng2149@gmail.com.