Shipping policy
AILIFE SHIPPING POLICY
Shipping Area
Ailife currently ships within the Continental United States (CONUS). At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
Order Processing & Delivery
Orders are typically processed within 1–3 business days after payment confirmation.
Estimated shipping and delivery times will be displayed at checkout when available. Most standard deliveries within the Continental United States are expected within approximately 5–8 business days after shipment.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier delays, weather conditions, holidays, high order volumes, or other circumstances outside our control.
Shipping Costs
Ailife currently offers free standard shipping on eligible orders within the Continental United States when Free Shipping is displayed at checkout.
Any applicable shipping charges or optional delivery services will be clearly displayed at checkout before the customer completes payment.
Shipping Carriers
Orders may be shipped using FedEx, UPS, USPS, or another trusted shipping carrier, depending on the product, destination, and carrier availability.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Please allow some time for tracking information to become active after the shipping carrier receives your package.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but once an order has been shipped, we may not be able to change the delivery address.
Lost, Damaged, or Missing Orders
Please inspect your order upon delivery. If your package arrives damaged, contains an incorrect item, is missing an item, or appears to have been lost during transit, please contact our customer service team as soon as possible.
We will review the situation and assist with the appropriate next steps, including working with the shipping carrier when necessary.
Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy. Please review our Return & Refund Policy before requesting a return.
Contact Us
If you have questions regarding shipping, delivery, tracking, or an existing order, please contact us:
Email: service@ailife-rider.com
Phone: +1 626-713-7041
